Shipping policy
Shipping Policy – Moranto Group
At Moranto Group, we are committed to providing a fast and secure shipping process so you can receive your wallpaper without any hassle.
Processing Time
- Orders are processed within 1 to 3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options & Delivery Times
We offer different shipping methods depending on your location:
📍 United States:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
Note: Delivery times are estimates and may be affected by carrier delays or customs processing.
Shipping Rates
- Shipping costs are automatically calculated at checkout based on the order weight and destination.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can monitor your package in real time.
Shipping Address
We ensure that your order is delivered to the address you provide. It is the customer's responsibility to enter the correct address. If you notice an error, please contact us immediately at morantogroup@gmail.com.
Our headquarters address:
📍 Moranto Group
11403 NW 89th St, Apt 204
Doral, FL 33178
Shipping Issues
If your order has not arrived within the estimated time frame, please:
✅ Check the tracking status with the provided tracking number.
✅ Contact your local post office.
✅ Email us at morantogroup@gmail.com for further assistance.
We are not responsible for delays caused by the shipping carrier, customs, or natural disasters.
Damaged or Lost Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package and product so we can assess the issue.
For lost packages, reach out to the shipping carrier and contact us at morantogroup@gmail.com so we can assist you in resolving the matter.
If you have any questions about your shipment, feel free to reach out! We’re here to help.